REFUND POLICY

Thank you for choosing alexmilk.com. To ensure your shopping experience, we provide clear procedures and conditions for returns and exchanges. Please read this policy carefully before applying.

I. Return/Exchange Time
Return/Exchange Application Period: Returns and exchanges can be applied for within 30 days of receiving the goods.

Return Processing Time: We will process your refund or exchange application within 5 business days after receiving and inspecting the returned goods.

II. Return/Exchange Conditions
Goods must be in brand new, unused, unwashed, or unaltered condition.
Goods must be accompanied by their original packaging, tags, gifts, and accessories (if any).
For returns and exchanges not due to quality issues, the goods must be in resalable condition.

III. Items Not Supported for Return/Exchange
Intimate apparel for hygiene or safety reasons
Special offer or limited-time discount items
Items clearly marked "non-returnable/non-exchangeable"

IV. Return/Exchange Process
Contact Customer Service to Apply
Please contact customer service via email within the return/exchange period, providing your order number and the reason for the return/exchange.

Obtain Return Authorization Code (RMA)
We will provide a return address and return authorization code. Please be sure to mark this on the package.

Return the Goods
Please use a reliable logistics channel to return the goods and keep the tracking number for future reference.

Review and Refund/Exchange
We will inspect the goods upon receipt. If they meet the return/exchange conditions, we will issue a refund or resend the goods.

V. Return Shipping Costs
Quality Issues or Wrong Items
We will bear the return shipping costs.

Returns Due to Personal Reasons (e.g., incorrect size, change of mind)
Return shipping costs are borne by the buyer. We recommend using trackable logistics services.

VI. Refund Policy
Refunds will be credited to the original payment method (credit card, PayPal, etc.).

Refund time varies depending on the bank or payment platform, but generally arrives within 5 business days.

Promo codes or points used on the original order may not be restored after the refund.

VII. Exchange Policy
If you need to exchange an item, please specify your exchange requirements when contacting customer service.

Exchanged items will be sent depending on stock availability. If an item is out of stock, you can choose to receive a refund or wait for it to be restocked.