Thank you for choosing to shop at Alexmilk LLC. To ensure you fully understand our refund policy, please carefully read the following refund terms. These terms apply to any order you place for women’s clothing on our website.
Refund Policy We are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase, you can request a refund, return, or exchange within 30 days of receiving the item.
Return Conditions To be eligible for a return, the item must meet the following requirements: The item is unworn, unwashed, and retains its original tags, packaging, and labels. The item is undamaged and in good condition. Return requests must be submitted within 30 days of receiving the item.
Exchange Policy If you wish to exchange an item (e.g., due to a wrong size or color), please follow the same conditions as for returns. You can specify the desired new item when requesting an exchange.
Returns Process To return or exchange an item, please follow these steps: Contact Customer Service: Please send an email to help@alexmilk.com to submit a refund or exchange request. Please provide your order number and reason for return in the email. Obtain Return Authorization: We will review your request and reply with confirmation of the return/exchange and the return address. Send Back the Item: Please send the eligible item back to the following address: Return Address: 111 N Gilbert Rd Apt 2026, Mesa, AZ 85203 Track Delivery: Please be sure to save the tracking number used when you shipped the item so you can track your package.
Processing Time Once we receive the returned item, we will process your refund or exchange request within 5 business days. Refunds will be returned via the original payment method and may take additional processing time depending on your bank or payment provider’s policies.
Important Notes Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. Returns under non-standard circumstances (such as used items) will not be eligible for a refund or exchange.
For any questions or further information, please feel free to contact our customer service team. We look forward to providing you with an excellent service experience! Thank you for choosing Alexmilk LLC!
