PROBLEM CLAUSE
Welcome to alexmilk.com! Below are some frequently asked questions to help you quickly understand the shopping process and service policies. If you still have questions, please contact us via email, and our customer service team will answer them for you as soon as possible.
I. Ordering & Account
Q1: Do I need to register an account to place an order?
A: You can choose "Guest Checkout" to purchase directly, but registering an account will make it easier to check order status, save your shipping address, and participate in member activities.
Q2: Can I modify or cancel my order?
A: If your order has not yet shipped, please contact us via email as soon as possible, and we will assist you in modifying or canceling it. Once the order enters the shipping process, it cannot be changed.
Q3: How long will it take to receive a confirmation email after placing an order?
A: After successful order placement, the system will automatically send a confirmation email within a few minutes. Please check your inbox or spam folder.
II. Payment & Security
Q1: What payment methods do you support?
A: We support credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure payment channels.
Q2: Is my payment information secure?
A: Absolutely secure! Our website uses SSL encryption and does not store any of your payment card information. All payments are completed through secure, certified third-party platforms.
III. Shipping and Logistics
Q1: Which regions do you ship to?
A: We currently support the US domestic market and some international regions (including Canada, the UK, Australia, etc.). You can check the shipping area on the checkout page.
Q2: How long does shipping take?
A: Orders are usually processed and shipped within 1–3 business days. Shipping within the US takes approximately 3–7 business days; international orders depend on the destination.
Q3: Can I track my package?
A: Yes! After your order ships, you will receive an email with a tracking number, allowing you to track the shipment progress online at any time.
IV. Return and Exchange Policy
Q1: What is your return policy?
A: We offer a 30-day return guarantee. Items must be in new, unused condition and have their original packaging and tags intact.
Q2: Which items are not eligible for return? A: For hygiene and policy reasons, intimate apparel and discounted items are not eligible for return or exchange.
Q3: Who bears the return shipping cost?
A: If the return is due to a quality issue or the wrong item was sent, we will bear the return shipping cost; if the return is due to personal reasons, the buyer must bear the shipping cost.
Q4: How long does the refund process take?
A: After receiving and confirming the return, we will refund the money to the original payment account within 5 business days.
