CARRIAGE TERMS

Welcome to alexmilk.com. To ensure you receive your order smoothly, please carefully read the following shipping terms. This policy applies to both domestic and international orders.

I. Domestic Shipping
Processing Time: All orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays).
Shipping Time:
Standard Shipping: Approximately 3–7 business days
Express Shipping: Approximately 1–3 business days (additional fee applies)
Logistics Partners:
UPS
FedEx
USPS (United States Postal Service)

II. International Shipping
Supported Countries/Regions:
Major markets including Canada, the United Kingdom, Australia, and New Zealand (specific countries are available on the checkout page).

Shipping Time:
International Standard Shipping: Approximately 10–20 business days (depending on destination and customs clearance speed)
International Express Shipping: Approximately 5–10 business days (additional fee applies)
Logistics Partners:
DHL
FedEx International
USPS International

III. Import/Export and Customs Policies
International orders may be subject to the import regulations and tariff policies of the destination country/region.

Customs duties, Value Added Tax (VAT), or other import taxes are the responsibility of the buyer unless otherwise stated.

We will strive to provide accurate customs information, but due to differences in destination country policies, additional customs clearance delays or fees may occur.

IV. Order Tracking
After shipment, you will receive a confirmation email containing a tracking number.

Use the tracking number to check the shipping status in real time on the logistics company's website.

V. Shipping Risk Statement
We will ensure that the goods are properly packaged, but there may be a risk of minor damage or delays during transportation.

For orders within the United States, the risk transfers to the buyer after delivery to the logistics company.

For international orders, the brand will assist in handling any delays, losses, or damages during customs clearance and destination logistics, but cannot have complete control over them.

VI. Special Notes
Specific holidays, extreme weather, or force majeure events may cause delays.

If an order contains multiple items, it may be shipped in batches, and the logistics time will be based on the actual shipping time of each batch.

We reserve the right to adjust our shipping policies and logistics partners at any time and will publish the latest information on our website.